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Customer Comments
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Our customers are our most precious asset and we value their comments and opinions. Here are some quotes made about our products and services:
Legion Group Plc
David Dobson
During our first payroll processing day, a couple of unexpected problems meant that the stress levels were peaking and the help, support and solution offered and provided by Anthony was superb and I feel it is important to pass this onto you. This is not just from the perspective of Anthony, but also to Armstrong as to the way that you support your solutions.
East Thames Group
Llewellyn Annandale
Client Relationship Manager
I felt it was time I sent you a letter to compliment you and all the staff at Armstrong Consultants for the fantastic service we have received in the last year! It is an all too familiar situation in business today that the customer is treated as a nuisance, a bother… and we become so used to being treated badly that we stop noticing the lack of good customer service.
Armstrong Consultants (especially Steve Thomas and Mark Faley) have been an absolute joy to work with. Courteous, helpful, honest, trustworthy… the list goes on. They are examples of what customer service is all about. To them, the customer is king. To them, it’s not about a 9-5 existence, its personal! It’s about making the customer feel like they truly matter, that the customer is important and that the ongoing relationship is as important as a successful project.
I have been constantly impressed by Armstrong Consultants and would happily recommend your company to anyone who wants a truly great experience.
McGinleys Recruitment Services
Hitesh Patel
Your support department is great! 10/10, and everyone, especially Phil Walters, has always been extremely helpful and the response times are very good.
Access Accounting Ltd
John Beech
Managing Director
Since Access Accounts implemented Armstrong Service Manager, we have seen significant benefits from having a call logging system that is fully integrated with our Access Dimensions accounts. We have been able to tune the information that SM makes available in order that it serves all our specific business needs. We implemented the system just one month before our busiest season, a time when our incoming call rates triple. Service Manager came on-stream with very little disruption and saw us through a period where we take over 7000 calls in a month.
John Bradshaw Ltd
Drew Bradshaw
Deputy Managing Director
I have been impressed with the support from Armstrong since we changed over to them several years ago. They have implemented the upgrade to Dimensions for us very well. The planning was very professional from the start and a relaxed approach reduced our worries about upgrading. We are now utilising more parts of the Dimensions package than before and have been on the phone to the support team a lot, who have guided us through our issues and suggested better ways of working. Through using more IT based systems our company will become more efficient in the coming years.
Landmark Cash & Carry Ltd
Dale Maltby
Management Accountant
Access is much easier to use than Sage Line 100. Having a Windows package, rather than DOS, certainly makes life easier. We can finally use a mouse to navigate. The software itself is superior to Sage in more ways than I can mention.
Iron Mountain
Andy Berridge
Commercial Director
Access Accounts is a pivotal application. It binds and strengthens all our other SQL-based systems, including those for transport, service management and CRM. It is flexible and data is easily accessible which enables us to identify significant trends and drive profitable sales activity.
Austenal
Mrs Nirupa Patel
Controller
Armstrong has an excellent support team. Your support engineers always return my support calls very promptly. In fact, one of the main reasons we bought Access Accounts from Armstrong was because of your support team.
Chenies Landscapes
Mike Pearce
We don't seem to need to call support very often but when we do the service is always excellent.
Wizard Information Systems
Julia Shorter
Armstrong's support team are always very helpful, and put every effort into resolving any problems. If they cannot answer a query instantly, they will ensure that they investigate the problem, find a solution and feedback that solution as quickly as possible.
Comserve Ltd
Chris Balderson
Director
I want to thank you for the consistent and efficient levels of support offered by Armstrong Consultants. Over the past two years we have introduced Service Manager, Access Payroll and Access Dimensions into an operational environment which had very limited IT experience and knowledge. We have therefore probably made more use of your help and support staff than might normally be expected! Your staff have always been courteous and promptly resolve most of our queries. If your staff are unable to answer a particular question, then they are able to call on others in the organisation for help, which again is provided reasonably quickly.
Tate Consumables
Richard Beal
Managing Director
We decided to invest in the upgrade to Access Dimensions and Armstrong Consultants worked with us to mould the business system to our needs. It is now a valuable asset to the company. The conversion cannot have been easy for Armstrong and to complete it so quickly was re-assuring.
Hoge 100
Liz Collier
The support I received from Jaco was excellent. It would appear that the problem lay in the unlock codes where they were linking to a Horizons File instead of Dimensions. Response was fast and helpful. Thanks, Liz.
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